How many employees work for your company? 2~3 market product representatives; 4~5 ecommerce customer service representatives; 1~2 shipping service representatives; There are total 7~10 employees work for our company.
When can ecommerce customer service representatives be reached? Weekdays 9am-6:30pm and weekends 9am-2:30pm
How can i identify who is your company's employees,and who is not reliable ones? This is a great question, all of our company's employees are using the "abc@FameMarket.Com" domain emails. Any other emails to contact with you are not reliable ones, you must be careful of it.
Why just list only one contact email on your website? The contact email on our website ones is our manager's(administrator) email. When customers have registered a member or placed an order yet,the informations are all can be notice to our manager(administrator) on our website.Then our manager(administrator) will assign the work to different ecommerce customer service representatives. General,one customer will assign a specifically ecommerce service representative,and if customer have any problem,you will can contact with our manager. |